Most organisations have difficulty implementing culture change, and will need assistance and guidance to implement a consistent process for identification and management of stakeholders and their (changing) expectations. As a continuous improvement process, stakeholder management requires understanding and support from everyone in the organisation from the CEO to the short-term contractor. This requires the concepts and practices of effective stakeholder management to become embedded in the culture of the organisation: 'how we do things around here', this book provides the 'road map' to help organisations achieve these objectives.
The text has two specific purposes: firstly, as a 'how-to' book to provide the fundamental processes and practices to support either individuals or organisations in improving stakeholder management in endeavours such as projects, program management offices (PMO), but also in supporting organisational survival during mergers and acquisitions, preparing for the tender bidding, marketing campaigns; and, secondly, for organisations that have recognised the importance of stakeholder engagement to their success, as a guidebook for assessing their current maturity regarding implementation of stakeholder relationship management and a series of guidelines and milestones for achieving their preferred level of maturity.
About the Author: Dr Lynda Bourne DPM, PMP, CCP is an award winning project manager, consultant and trainer with 20 years professional industry experience.
Lynda was the 2003 winner of PMI Australia's 'Project Manager of the Year' award and was granted PMI's Robert J Yoursak tuition scholarship for the 2004/2005 academic year, for completion of her doctoral dissertation for the award of Doctor of Project Management.
She is a recognised international authority on stakeholder management and the 'Stakeholder Circle' visualisation tool, presenting at conferences and seminars in Europe, Russia, Asia, USA, New Zealand and Australia to audiences of project managers in the IT, construction, defence and mining industries, and has published papers in many academic and professional journals.
A Certified Computer Professional (CCP) in the Australian Computer Society (ACS), she is a member the Academic Board of ACS Education and a tutor for one of the modules in the Certification Program - Business, Legal and Ethics.
Lynda is a certified assessor and tutor for PMI's Global standard for Organisational Project Management Maturity (OPM3) ProductSuite and Chairman of the Examination Board.
She has extensive experience as a Senior IT Project Management Consultant specialising in delivery of IT and other business-related projects within the telecommunications and utilities sector, in the Asia Pacific Region.
Dr Bourne's career has combined practical project experience with business management roles and academic research to deliver successful projects that meet stakeholders' expectations. Highlights of her career have included: leading the development of the Stakeholder Circle™ methodology and tool; Program Director leading development of programs for mentoring and coaching project managers, and innovative program of apprenticeships to assist engineers and technical specialists make the transition to project management; the successful implementation of project management support solutions integrating SAP with Primavera; the development of innovative Program Offices to provide support services for planning, reporting and other technical support services to IT development groups; leading RFT development and response teams in Australia and South-East Asia.