The ability of Six Sigma as a corporate strategy for excellent customer quality has been clearly demonstrated in the growing number of organizations to adopt this approach. However, the real prize lies with ‘advanced’ Six Sigma applied directly to the design and implementation of new products and services and which fulfil customer needs and requirements from day one.
This book provides a detailed resource of guidance and inspiration covering all the aspects of business strategy, design, project management and execution necessary for the successful introduction of new products and services under the auspices of a customer-focused Six Sigma approach. With a clear discussion of all the aspects that contribute to the commercial design and launch of new products, services and supporting processes, this work lays the foundation for any organization to take on board Design for Six Sigma.
Contents: Introduction. Part One: Design and Six Sigma: Six Sigma overview; Design considered; Business strategy for growth. Part Two: A DFSS Framework: DFSS framework and overview; DFSS methodology in detail; Advanced customer analysis; Practical conceptual design; Robustness and reliability. Part Three: Practical Issues: Practical implementation; Management and people. Appendix; Index.
About the Author: A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.
Reviews: ‘The text is well written and easy to read … useful for quality professionals, senior management and directors, as well as practitioners.’ TQM Magazine Journal
‘Easy to read and makes sense!!’ Chuck Anger, Principal, Advanced Integrated Technologies Group (AIT)
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Full contents list
Extract from Chapter 1 - Six Sigma overview
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