The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways of working and acquire a wide range of new managerial skills to deal with the changes that have taken place. The continuing process of change in the public sector also means that these managerial skills need to be continually maintained and developed.This book provides comprehensive coverage of public sector management approaches covering:• Strategy• Finance• Human resources• Marketing• Quality• Information systems.Thus it provides managers, professionals and students with a clear understanding of the main elements of each aspect of management as applied in public sector organizations. The book also outlines the ongoing changes which will impact on public sector organizations in the future and discusses the implications of these changes for public sector management methods.
Contents: Part I The UK Public Sector - Structure and Trends: Introduction; Organization of the public sector; Public sector trends. Part II Public Sector Management Approaches: Strategic management in the public sector; Financial management in the public sector; Human resource management in the public sector; Marketing and public relations in the public sector; Managing quality and consumer satisfaction in the public sector; Management of information technology in the public sector. Part III Public Sector Management in the Future: Shaping the public sector into the future; Implications for public sector management; Bibliography; Index.
About the Author: Malcolm Prowle has held senior posts in the public sector and has lectured at two university business schools. A management consultant with a major consulting firm, he has extensive experience of public sector reform in the UK and overseas. He has also been an advisor to the World Health Organization and a House of Commons Select Committee.
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