Building rapport, communicating and establishing trust with people, as a line manager, as part of a department or a temporary project team, involves a fundamental set of human and business skills. And yet this set of skills is also the area where the majority of managers feel least equipped to cope.

Emotional intelligence is, at its heart, all about self-awareness; an understanding of how people relate and respond to you. This collection of training activities provides managers and employees with a series of proven exercises for raising personal and social awareness, skills for managing self and relationships with others. Each activity includes detailed instructions for the user or facilitator as well as copies of any handout materials.

The collection is available as a looseleaf manual or on CD ROM.

Contents: Introduction; Core emotional intelligence skills activities; Self-awareness activities; Self-management activities; Social awareness activities; Relationship management activities; Inspirational leadership activities; Sample workshop outlines.

About the Author: Ann Cartwright is an experienced facilitator, trainer and co-author of Activities for Achieving Change, Activities for Coaching and Mentoring and The Mentoring Manual. Ann is Chair of the Derbyshire and Nottinghamshire Branch of CIPD. Amanda Solloway is an experienced NLP trainer and membership/CPD adviser to the Derbyshire and Nottinghamshire Branch of CIPD.

Extracts from this title are available to view:

Full contents list

Introduction

Activity 19: Becoming a role model